Return & Refund Policy

7-Day Return Window

Request a return within 7 days of delivery for eligible items.

Original Packaging

Items must be unused, sealed, and in original box with accessories.

Swift Refunds

Reimbursement processed via Paystack or Bank Transfer in 3–5 days.

1. Eligibility for Returns

You are eligible for a return or replacement under the following conditions:

• The product delivered is defective, damaged, or non-functional upon arrival.
• The item received is significantly different from your order description or model specifications.
• The request is initiated within 7 calendar days from the delivery timestamp.

2. Non-Returnable Items

To maintain health, safety, and operational standards, the following cannot be returned:

• Products with physical damage, liquid damage, or burn marks caused by user misuse.
• Items missing original boxes, user manuals, warranty cards, or included cables.
• In-ear headphones or earbuds with opened hygienic seals (unless defective out of the box).

3. How to Initiate a Return

1. Take clear photos/videos showing the item’s condition and issue.
2. Contact customer support via WhatsApp (+2349017182812) or Email (info@xumia.com.ng) with your Order ID.
3. Once approved, package the product securely and hand it over to our assigned courier or drop it at a designated hub.

4. Inspection & Refund Processing

Once returned products are received and verified by our technical team:

• Replacements: A new replacement unit will be dispatched within 2 business days.
• Refunds: Monies are credited back to your original payment method (Paystack card payment or Direct Bank Transfer) within 3 to 5 business days.