Encrypted Security

Your personal information and transaction details are protected with SSL encryption.

PCI-DSS Payments

Payment credentials are processed directly via secure payment gateways like Paystack.

Zero Data Sales

We never sell or rent your personal information to third-party advertisers.

1. Information We Collect

To process orders and provide reliable service across Nigeria, Xumia collects the following information when you interact with our website:

• Account & Order Details: Full name, email address, phone number, and physical shipping address.
• Payment Information: Card numbers and bank details are processed directly by our payment gateway (Paystack). Xumia does not store raw credit/debit card numbers.
• Technical Data: Device type, IP address, browsing behavior, and cookies to improve website performance and shopping cart session stability.

2. How We Use Your Data

Your data is strictly utilized for core operational purposes, including:

1. Processing checkout transactions and dispatching orders to your designated delivery address.
2. Sending real-time order notifications, SMS updates, and dispatch tracking details.
3. Providing customer support via WhatsApp and email regarding returns, exchanges, or product inquiries.
4. Improving overall site security, preventing fraudulent activity, and optimizing page load speeds.

3. Data Sharing & Logistics Partners

We only share necessary information with trusted third-party service providers required to fulfill your order:

• Logistics & Courier Partners: Recipient name, contact phone number, and delivery address are shared with carriers (such as GIG Logistics and local dispatch riders) to execute doorstep delivery.
• Payment Processors: Payment data is handled in secure environments governed by financial regulatory standards.
• Legal Compliance: We may disclose information if required by applicable law or legal process in accordance with Nigerian regulatory frameworks.

4. Cookies & Web Analytics

Xumia uses essential cookies to retain cart contents, maintain active user sessions, and remember your site preferences. You can choose to disable cookies through your browser settings, though certain store features (such as guest checkout or active cart retention) may be affected.

5. Your Data Protection Rights

You retain full control over your personal data. You have the right to:

• Access, edit, or update your personal account details directly from your dashboard.
• Request complete deletion of your registered user profile and address history.
• Opt out of promotional communication and marketing newsletters at any time.